Privacy policy
Last updated: November 11, 2026
What we collect
When you sign in with Google we receive your name, email address and profile picture. When you order, we receive the photos you upload, the details you type (your pet’s name, notes), and, if you buy, your shipping address and phone number. We record when and from which IP address you confirmed the permission statements.
How we use it
Only to make and deliver your order and to talk to you about it: composing your portrait, sending you proofs and order emails, printing and shipping. We never sell your information and never use your photos for advertising without asking you first.
AI and the companies that help us
Your photos are processed by AI services to draft your portrait: fal.ai runs the image models, and Anthropic reads your photos to note details such as markings. Google handles sign-in, Resend sends our emails, and our studio partner in the USA prints and ships (they see the approved image and your shipping address, not your original photos or email). None of them may use your photos to train AI models under our agreements with them, and neither do we.
How long we keep it
Your photos and every image made from them are deleted 90 days after your order is delivered, or within days if an order is cancelled. We keep order records (what you bought, when, and where it was shipped) as required for accounting.
Children
Our service is for adults. Photos of children may be uploaded only by their parent or legal guardian, who confirms this when ordering.
Your choices
You can cancel an unpaid order at any time from your order page, and ask us to delete your account and data by writing to [email protected].
Contact
Paw & I · [email protected]